Pet Care Key Holder — Lead, Delight Customers & Pets

Petco Animal Supplies, Inc.; Houston (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to help drive daily store operations and deliver exceptional customer experiences in a Pet Care Center retail environment. You will lead by example on the sales floor, supervise partners, and open/close the store while ensuring safety and policy compliance.

This role offers growth toward leadership opportunities within a collaborative team. Flexible availability including evenings, weekends, and holidays is required, with a focus on teamwork,

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.

Responsibilities

• Open and close the store and serve as on-floor leader when management is absent.
• Supervise partners, ensure smooth daily operations and safe environment.
• Deliver friendly, knowledgeable, and solution-oriented service.
• Maintain merchandising standards, planograms, pricing, and promotions.
• Assist with inventory, stock, and restocking tasks.
• Handle transactions, refunds, and exchanges accurately.
• Act as main contact in management's absence and support store goals.
• Provide training support to new partners and enforce best practices.

Skills

Retail leadership

Customer service

Cash handling

Communication

Problem solving

Multitasking

Detail oriented

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to help drive daily store operations and deliver exceptional customer experiences in a Pet Care Center retail environment. You will lead by example on the sales floor, supervise partners, and open/close the store while ensuring safety and policy compliance.

This role offers growth toward leadership opportunities within a collaborative team. Flexible availability including evenings, weekends, and holidays is required, with a focus on teamwork,