Pet Care Floor Leader: Open/Close, Lead & Delight

PETCO Animal Supplies Stores, Inc.; Carlsbad (CA); On-site; USD 26,000 - 40,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to lead on the sales floor, support store leadership, and deliver exceptional customer experiences. You’ll supervise partners, manage opening/closing duties, and act as a primary contact when management isn’t present.

The role emphasizes ownership of daily operations, safety, and merchandising standards within a Pet Care Center retail environment and requires flexibility for evenings, weekends, and holidays.

Qualifications

• Previous retail experience required; supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsibilities

• Open and close the store following cash, safety, and security protocols.
• Provide friendly, knowledgeable service and supervise partners on the floor.
• Maintain store appearance, merchandising standards, and inventory accuracy.
• Assist with training new partners and support store leadership in daily tasks.
• Resolve customer questions and escalate concerns to leadership when needed.

Skills

Leadership

Problem solving

Communication

Interpersonal skills

multitasking

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to lead on the sales floor, support store leadership, and deliver exceptional customer experiences. You’ll supervise partners, manage opening/closing duties, and act as a primary contact when management isn’t present.

The role emphasizes ownership of daily operations, safety, and merchandising standards within a Pet Care Center retail environment and requires flexibility for evenings, weekends, and holidays.