Pet Care Guest Experience Specialist

Best Friends Pet Care, Inc.; San Clemente (CA); On-site; USD 25,000 - 26,000; Full time

Job summary

Best Friends Pet Care, Inc. is seeking passionate Customer Service Representatives who love animals and deliver wow service to our guests and their pets. You will be the first contact, ensuring friendly, professional interactions and a great experience at every visit.

Responsibilities include check-ins/outs, answering calls, maintaining cleanliness, scheduling, and data entry. The role requires the ability to lift 40 pounds, stand for long periods, and work evenings, weekends, and holidays in a

Qualifications

• High School graduate or equivalent required.
• At least 1 year of professional animal care or related experience.

Responsibilities

• Welcomes both human and pet guests with a friendly, professional demeanor.
• Handles guest inquiries and questions in a courteous manner.
• Checks guests in and out and assists with tours and reservations.
• Maintains cleanliness of the lobby and facility.
• Answers calls and coordinates schedules and file maintenance.
• Performs data entry accurately and efficiently.
• Assists in safe handling of dogs and exposure to cleaning chemicals.

Skills

Love of animals

Professional demeanor

Flexible hours

Physical stamina

Computer literacy

Dog handling

Team player

Education

High School Graduate or Equivalent

Job description

Best Friends Pet Care, Inc. is seeking passionate Customer Service Representatives who love animals and deliver wow service to our guests and their pets. You will be the first contact, ensuring friendly, professional interactions and a great experience at every visit.

Responsibilities include check-ins/outs, answering calls, maintaining cleanliness, scheduling, and data entry. The role requires the ability to lift 40 pounds, stand for long periods, and work evenings, weekends, and holidays in a