Pet Care Front Desk Specialist — Westport

Spot On Vet; Westport (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings

Paid time off

Employee discounts

Job summary

Spot On Veterinary in Westport is seeking a Pet Care Guest Services Representative to join our state-of-the-art facility. You will be the first contact for clients and their pets, ensuring a welcoming and organized experience while supporting day-to-day operations.

The role involves handling client inquiries in person, by phone, and via email, creating and updating client/pet profiles, scheduling appointments, processing payments, and coordinating with veterinary and care teams.

Qualifications

• Previous customer service, front-desk, hospitality, retail, or administrative experience preferred.
• A genuine love of animals and comfort interacting with dogs and cats.
• Excellent communication and interpersonal skills.
• Friendly, upbeat, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Comfortable handling payments and basic financial transactions.
• Dependable and punctual.
• Ability to work independently while also being a strong team member.
• Willingness to learn new systems and procedures.

Responsibilities

• Welcome clients and their pets in a friendly and professional manner.
• Serve as a primary point of contact for clients in person, by phone, and by email.
• Answer questions about our services and assist clients with their needs.
• Create new client and pet profiles and maintain accurate client information.
• Update existing client and pet records as needed.
• Schedule appointments and coordinate client requests.
• Assist with client check-ins and check-outs.
• Process payments and assist with financial transactions.
• Communicate information between clients and our care teams.
• Provide follow-up and exceptional customer service.
• Help maintain a clean, organized front-desk environment.
• Work closely with our veterinary, daycare, grooming, and other pet-care teams.
• Assist with administrative and customer-service responsibilities as needed.

Skills

Customer service

Front-desk

Communication

Interpersonal skills

Multitasking

Job description

Spot On Veterinary in Westport is seeking a Pet Care Guest Services Representative to join our state-of-the-art facility. You will be the first contact for clients and their pets, ensuring a welcoming and organized experience while supporting day-to-day operations.

The role involves handling client inquiries in person, by phone, and via email, creating and updating client/pet profiles, scheduling appointments, processing payments, and coordinating with veterinary and care teams.