Pet Care Guest Services Representative – Westport

Spot On Vet; Westport (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings

Paid time off

Employee discounts

Job summary

Spot On Veterinary in Westport is seeking a Pet Care Guest Services Representative to join our state-of-the-art facility. You will be the first contact for clients and their pets, ensuring a welcoming and organized experience while supporting day-to-day operations.

The role involves handling client inquiries in person, by phone, and via email, creating and updating client/pet profiles, scheduling appointments, processing payments, and coordinating with veterinary and care teams.

Qualifications

• Previous customer service, front-desk, hospitality, retail, or administrative experience preferred.
• A genuine love of animals and comfort interacting with dogs and cats.
• Excellent communication and interpersonal skills.
• Friendly, upbeat, and professional demeanor.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain composed in a fast-paced environment.
• Comfortable handling payments and basic financial transactions.
• Dependable and punctual.
• Ability to work independently while also being a strong team member.
• Willingness to learn new systems and procedures.

Responsibilities

• Welcome clients and their pets in a friendly and professional manner.
• Serve as a primary point of contact for clients in person, by phone, and by email.
• Answer questions about our services and assist clients with their needs.
• Create new client and pet profiles and maintain accurate client information.
• Update existing client and pet records as needed.
• Schedule appointments and coordinate client requests.
• Assist with client check-ins and check-outs.
• Process payments and assist with financial transactions.
• Communicate information between clients and our care teams.
• Provide follow-up and exceptional customer service.
• Help maintain a clean, organized front-desk environment.
• Work closely with our veterinary, daycare, grooming, and other pet-care teams.
• Assist with administrative and customer-service responsibilities as needed.

Skills

Customer service

Front-desk

Communication

Interpersonal skills

Multitasking

Job description

Pet Care Guest Services Representative – Westport

$18.00–$21.00 per hour, based on experience

Spot On Veterinary is seeking a friendly, professional, and dependable Pet Care Guest Services Representative to join our Westport team.

This is a front-desk customer service position in a state-of-the-art pet care facility, where you will be one of the first points of contact for our clients and their pets. You will help create a welcoming, organized, and exceptional experience while supporting the day-to-day operation of our facility.

What You'll Do

• Welcome clients and their pets in a friendly and professional manner

• Serve as a primary point of contact for clients in person, by phone, and by email

• Answer questions about our services and assist clients with their needs

• Create new client and pet profiles and maintain accurate client information

• Update existing client and pet records as needed

• Schedule appointments and coordinate client requests

• Assist with client check-ins and check-outs

• Process payments and assist with financial transactions

• Communicate information between clients and our care teams

• Provide follow-up and exceptional customer service

• Help maintain a clean, organized, and professional front-desk environment

• Work closely with our veterinary, daycare, grooming, and other pet-care teams

• Assist with administrative and customer-service responsibilities as needed

What We're Looking For

• Previous customer service, front-desk, hospitality, retail, or administrative experience preferred

• A genuine love of animals and comfort interacting with dogs and cats

• Excellent communication and interpersonal skills

• Friendly, upbeat, and professional demeanor

• Strong organizational skills and attention to detail

• Ability to multitask and remain composed in a fast-paced environment

• Comfortable handling payments and basic financial transactions

• Dependable and punctual

• Ability to work independently while also being a strong team member

• Willingness to learn new systems and procedures

About Spot On Veterinary

Spot On Veterinary is a growing, state-of-the-art pet care organization serving the Stamford and Westport communities.

Our Westport facility provides a range of services designed to support the health, care, and well‑being of pets and their families. Our services include veterinary care, daycare, and professional grooming.

We take pride in creating an exceptional experience for our clients while providing high-quality care for their pets. Our team is supportive, close‑knit, and committed to providing outstanding service at every point of contact.

Compensation

$18.00–$21.00 per hour, based on experience

Benefits

Eligible employees may have access to benefits including health insurance, 401(k) retirement savings, paid time off, employee discounts, and other company benefits, subject to applicable eligibility requirements and plan terms.

Location

Westport, Connecticut

This position is based exclusively at our Westport location.

Schedule

Full-time position.

Candidates should have availability that includes weekends and some holidays.