Pet Care Guest Services Representative – Westport

Spot On Veterinary Hospital & Hotel; Westport (CT); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement savings

Paid time off

Employee discounts

other company benefits

Job summary

Spot On Veterinary Hospital & Hotel in Westport, CT is hiring a friendly Pet Care Guest Services Representative for a front-desk role in a state-of-the-art facility. You will be the first point of contact for clients and their pets, creating a welcoming, organized experience and supporting daily operations.

Responsibilities include greeting clients, scheduling appointments, updating records, handling payments, and coordinating with veterinary, daycare, and grooming teams to ensure exceptional

Qualifications

• Previous customer service or front-desk experience preferred.
• Comfort interacting with clients and pets.
• Excellent communication and interpersonal skills.
• Ability to handle payments and basic financial transactions.
• Punctual and dependable.

Responsibilities

• Welcome clients and their pets in a friendly and professional manner.
• Serve as a primary point of contact for clients in person, by phone, and by email.
• Answer questions about our services and assist clients with their needs.
• Create new client and pet profiles and maintain accurate client information.
• Update existing client and pet records as needed.
• Schedule appointments and coordinate client requests.
• Assist with client check-ins and check-outs.
• Process payments and assist with financial transactions.
• Communicate information between clients and our care teams.
• Provide follow-up and exceptional customer service.
• Help maintain a clean, organized, and professional front-desk environment.
• Work closely with our veterinary, daycare, grooming, and other pet-care teams.
• Assist with administrative and customer-service responsibilities as needed.

Skills

Customer service

Communication

Front-desk experience

Multitasking

Organizational skills

Job description

$18.00–$21.00 per hour, based on experience

Spot On Veterinary is seeking a friendly, professional, and dependable Pet Care Guest Services Representative to join our Westport team.

This is a front-desk customer service position in a state-of-the-art pet care facility, where you will be one of the first points of contact for our clients and their pets. You will help create a welcoming, organized, and exceptional experience while supporting the day-to-day operation of our facility.

What You'll Do

• Welcome clients and their pets in a friendly and professional manner
• Serve as a primary point of contact for clients in person, by phone, and by email
• Answer questions about our services and assist clients with their needs
• Create new client and pet profiles and maintain accurate client information
• Update existing client and pet records as needed
• Schedule appointments and coordinate client requests
• Assist with client check-ins and check-outs
• Process payments and assist with financial transactions
• Communicate information between clients and our care teams
• Provide follow-up and exceptional customer service
• Help maintain a clean, organized, and professional front-desk environment
• Work closely with our veterinary, daycare, grooming, and other pet-care teams
• Assist with administrative and customer-service responsibilities as needed

What We're Looking For

• Previous customer service, front-desk, hospitality, retail, or administrative experience preferred
• A genuine love of animals and comfort interacting with dogs and cats
• Excellent communication and interpersonal skills
• Friendly, upbeat, and professional demeanor
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Comfortable handling payments and basic financial transactions
• Dependable and punctual
• Ability to work independently while also being a strong team member
• Willingness to learn new systems and procedures

About Spot On Veterinary

Spot On Veterinary is a growing, state-of-the-art pet care organization serving the Stamford and Westport communities.

Our Westport facility provides a range of services designed to support the health, care, and well-being of pets and their families. Our services include veterinary care, daycare, and professional grooming.

We take pride in creating an exceptional experience for our clients while providing high-quality care for their pets. Our team is supportive, close-knit, and committed to providing outstanding service at every point of contact.

Compensation

$18.00–$21.00 per hour, based on experience

Benefits

Eligible employees may have access to benefits including

• health insurance
• 401(k) retirement savings
• paid time off
• employee discounts
• other company benefits

subject to applicable eligibility requirements and plan terms.

Location

Westport, Connecticut

This position is based exclusively at our Westport location.

Schedule

Full-time position.

Candidates should have availability that includes weekends and some holidays.