Pet Care Concierge & Client Experience

Alliance Animal Health; Nashua (NH); On-site; USD 23,419 - 27,552; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k with match

Life insurance

HSA

FSA

Continuing Education allowance

Tuition reimbursement

Career development

Referral bonus

Paid vacation

Paid sick time

Parental leave

Bereavement leave

Job summary

All Pets Veterinary Hospital in Nashua, NH is seeking an experienced veterinary receptionist who thrives in a busy, client-facing role. You will greet clients, manage calls and emails, and help triage concerns with empathy.

We are a supportive team that values organization, clear communication, and a fear-free patient experience. The position is part-time with benefits for eligible staff and opportunities to grow in a caring, family-like culture.

Qualifications

• Minimum 1 year of veterinary industry experience is required.
• Compassionate, calm demeanor, team player, multi-tasker, and strong communicator.
• Highly organized and possesses computer skills.
• Excellent reading/comprehension/legible writing skills.
• Self-starter with desire to continue to advance knowledge and skillset.

Responsibilities

• Greet and welcome clients and patients personally by name, answer questions, and triage concerns.
• Observe signs of fear, anxiety, and stress in animal patients and offer solutions to promote a fear-free experience.
• Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s).
• Recognize and triage medical concerns so urgent needs are addressed in a timely manner.
• Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.

Skills

Compassionate

Calm demeanor

Team player

Multi-tasking

Strong communicator

Highly organized

Computer skills

Reading comprehension

Legible writing

Self-starter

Job description

All Pets Veterinary Hospital in Nashua, NH is seeking an experienced veterinary receptionist who thrives in a busy, client-facing role. You will greet clients, manage calls and emails, and help triage concerns with empathy.

We are a supportive team that values organization, clear communication, and a fear-free patient experience. The position is part-time with benefits for eligible staff and opportunities to grow in a caring, family-like culture.