Pet Care Front Desk & Client Services Specialist

National Veterinary Associates; Gresham (OR); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k match

Paid time off

Job summary

National Veterinary Associates in Oregon is seeking a friendly, detail-oriented client services assistant to join its team. You will greet clients, answer questions, handle scheduling, process payments, manage phone inquiries, and assist with mail and email.

A minimum of 6 months of related experience is required, with a customer-first approach. NVA offers a comprehensive benefits program and growth opportunities across its hospital network.

Qualifications

• Minimum of 6 months job-related experience required.
• Strong communication and customer service skills.

Responsibilities

• Greet clients and respond to questions; assist with scheduling and appointments.
• Process incoming and outgoing pets, and handle payments.
• Answer phone calls and screen for service needs.
• Manage incoming/outgoing mail and emails; maintain client information in software.
• Escalate complex matters to senior staff when needed.

Skills

Client service

Communication

Tools

Practice management software

Job description

National Veterinary Associates in Oregon is seeking a friendly, detail-oriented client services assistant to join its team. You will greet clients, answer questions, handle scheduling, process payments, manage phone inquiries, and assist with mail and email.

A minimum of 6 months of related experience is required, with a customer-first approach. NVA offers a comprehensive benefits program and growth opportunities across its hospital network.