Pet Care Floor Leader: Open, Lead & Deliver Great Service

Petco; Pittsfield (MA); On-site; USD 23,000 - 36,000; Full time

Job summary

Petco in Pittsfield, MA is seeking a Key Holder to lead daily store operations and deliver exceptional customer service. You will open and close the store, supervise partners, and ensure cash handling accuracy while maintaining a safe, welcoming environment for pets and people.

You will support inventory and merchandising, assist with transactions and promotions, and serve as the main contact when management is away. This role offers growth within a purpose-driven, pet-loving team.

Qualifications

• Retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Open and close the store while following cash handling, safety, and security protocols.
• Support store leadership by supervising partners and maintaining productivity and morale.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Assist with merchandising, pricing accuracy, signage, and promotional set-ups.
• Provide friendly, knowledgeable service on the sales floor and guide partners on tasks.

Skills

Leadership

Customer service

Cash handling

Multitasking

Communication

Job description

Petco in Pittsfield, MA is seeking a Key Holder to lead daily store operations and deliver exceptional customer service. You will open and close the store, supervise partners, and ensure cash handling accuracy while maintaining a safe, welcoming environment for pets and people.

You will support inventory and merchandising, assist with transactions and promotions, and serve as the main contact when management is away. This role offers growth within a purpose-driven, pet-loving team.