Pet Care Floor Leader (Key Holder)

PETCO Animal Supplies Stores, Inc.; Foxborough (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

Petco Animal Supplies, Inc. in Foxborough, MA seeks a Key Holder to lead daily store operations and deliver exceptional customer service for pets and people.

You will supervise partners, open and close the store, and act as the main contact when management is away, ensuring safe, friendly, and efficient store performance every shift. We value strong leadership, problem solving, effective communication, and the ability to multitask in a fast paced environment while maintaining accurate cash

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem‑solving, and decision‑making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast‑paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Must be able to work in proximity to animals.
• Flexible availability to support Pet Care Center operating hours.

Responsibilities

• Uphold animal care standards and safety.
• Promote a welcoming environment for pets, pet parents, and partners.
• Lead on the floor, solve problems, deliver great experience.
• Open and close the store, manage cash handling and security.
• Execute merchandising standards, planograms, pricing signs.
• Assist with training and development of partners.
• Ensure inventory accuracy and assist with counts.

Skills

Leadership

Customer service

Cash handling

Retail operations

Team supervision

Communication

Job description

Petco Animal Supplies, Inc. in Foxborough, MA seeks a Key Holder to lead daily store operations and deliver exceptional customer service for pets and people.

You will supervise partners, open and close the store, and act as the main contact when management is away, ensuring safe, friendly, and efficient store performance every shift. We value strong leadership, problem solving, effective communication, and the ability to multitask in a fast paced environment while maintaining accurate cash