Pet Care Floor Leader — Open/Close, Service & Ops

Petco; West Babylon (NY); Sur place; USD 26 000 - 40 000; Plein temps

Résumé du poste

Petco in the United States is seeking a Key Holder who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

This role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It’s ideal for someone who enjoys leading on the floor and solving problems in the moment.

Qualifications

• Previous retail experience required; key holder or supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.

Responsabilités

• Open and close the store while following all cash handling, safety, and security protocols.
• Support daily store operations including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional set-ups.
• Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required inventory paperwork.
• Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact in the absence of store management.
• Support sales initiatives and promotions to help achieve store goals.

Connaissances

Retail experience

Leadership

Customer service

Cash handling

Communication

Multitasking

Description du poste

Petco in the United States is seeking a Key Holder who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers.

This role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It’s ideal for someone who enjoys leading on the floor and solving problems in the moment.