Pet Care Floor Leader: Lead On‑Site & Deliver Joy

PETCO Animal Supplies Stores, Inc.; Saint Charles (MO); On-site; USD 34,000 - 42,000; Full time

Job summary

Petco Animal Supplies, Inc. is seeking a Key Holder to join our store leadership team in a busy Pet Care Center retail environment.

You will supervise partners, open/close the store, and act as the primary on-floor contact when management is away, delivering outstanding customer service and enforcing safety protocols. You will lead on the floor, solve problems in real time, and help meet store goals while ensuring accurate cash handling and merchandise presentation.

Qualifications

• Previous retail experience required; supervisory experience preferred.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.

Responsibilities

• Open and close the store following cash handling, safety, and security protocols.
• Supervise store partners, ensuring smooth daily operations and high customer service.
• Assist in training new partners and reinforce best practices on the sales floor.
• Maintain clean, organized, and visually appealing store environment.
• Address customer questions and resolve concerns promptly and professionally.
• Provide guidance to partners during shifts and escalate issues to leadership.

Skills

Retail leadership

Cash handling

Customer service

People management

Communication

Problem solving

Job description

Petco Animal Supplies, Inc. is seeking a Key Holder to join our store leadership team in a busy Pet Care Center retail environment.

You will supervise partners, open/close the store, and act as the primary on-floor contact when management is away, delivering outstanding customer service and enforcing safety protocols. You will lead on the floor, solve problems in real time, and help meet store goals while ensuring accurate cash handling and merchandise presentation.