Pet Care Experience Specialist — Flexible Schedules

Bond Vet; New York (NY); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Scheduling

Team-Based Profit Sharing Bonus

Medical, Dental & Vision Plans

Tuition Reimbursement for training

Job summary

Bond Vet is transforming veterinary care by combining primary and urgent services with a compassionate, people-focused culture. We are seeking a Care Coordinator to welcome clients and pets, coordinate appointments, and provide outstanding hospitality throughout the visit.

You will support the veterinary team, manage check-in/out, and help educate pet parents. The role offers flexible scheduling and competitive compensation in a growing, mission-driven network of clinics.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills with a warm, professional demeanor.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit.
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience.
• Assist with administrative and operational tasks as needed to support the hospital team.

Skills

Customer service

Hospitality

Communication

Teamwork

Multitasking

Tools

CRM systems

Job description

Bond Vet is transforming veterinary care by combining primary and urgent services with a compassionate, people-focused culture. We are seeking a Care Coordinator to welcome clients and pets, coordinate appointments, and provide outstanding hospitality throughout the visit.

You will support the veterinary team, manage check-in/out, and help educate pet parents. The role offers flexible scheduling and competitive compensation in a growing, mission-driven network of clinics.