Pet Care Coordinator — Veterinary Front Desk

National Veterinary Associates; Cornelius (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

North Mecklenburg Animal Hospital in Cornelius, North Carolina is seeking a full-time Patient Care Coordinator to deliver top-notch customer service. The PCC greets clients, checks in/out, schedules appointments, and handles calls, payments, and communications to ensure a smooth hospital flow.

Ideal candidates are engaging, energetic, and compassionate team players with administrative skills and computer proficiency. Veterinary experience is a plus, with evening and weekend availability required.

Qualifications

• Evening and weekend availability required.
• Veterinary experience is a plus.
• Greet clients and patients; check in/out; handle payments.

Responsibilities

• Greet clients and patients; check in/out and handle payments.
• Answer phone calls; screen service needs; schedule appointments on a multi-line system.
• Handle mail, e-mail and texts with clear communication.
• Monitor waiting area for cleanliness and comfort.
• Document and maintain client/patient records.
• Escalate complex matters to senior staff as needed.
• Remain calm and effective in stressful situations.

Skills

Customer service

Administrative duties

Computer skills

Team player

Evening & weekend availability

Multi-line phone system

Tools

Multi-line phone system

Job description

North Mecklenburg Animal Hospital in Cornelius, North Carolina is seeking a full-time Patient Care Coordinator to deliver top-notch customer service. The PCC greets clients, checks in/out, schedules appointments, and handles calls, payments, and communications to ensure a smooth hospital flow.

Ideal candidates are engaging, energetic, and compassionate team players with administrative skills and computer proficiency. Veterinary experience is a plus, with evening and weekend availability required.