Veterinary Receptionist

National Veterinary Associates; Cornelius (NC); On-site; USD 18,000 - 23,000; Full time

Job summary

North Mecklenburg Animal Hospital in Cornelius, North Carolina is seeking a full-time Patient Care Coordinator to deliver top-notch customer service. The PCC greets clients, checks in/out, schedules appointments, and handles calls, payments, and communications to ensure a smooth hospital flow.

Ideal candidates are engaging, energetic, and compassionate team players with administrative skills and computer proficiency. Veterinary experience is a plus, with evening and weekend availability required.

Qualifications

• Evening and weekend availability required.
• Veterinary experience is a plus.
• Greet clients and patients; check in/out; handle payments.

Responsibilities

• Greet clients and patients; check in/out and handle payments.
• Answer phone calls; screen service needs; schedule appointments on a multi-line system.
• Handle mail, e-mail and texts with clear communication.
• Monitor waiting area for cleanliness and comfort.
• Document and maintain client/patient records.
• Escalate complex matters to senior staff as needed.
• Remain calm and effective in stressful situations.

Skills

Customer service

Administrative duties

Computer skills

Team player

Evening & weekend availability

Multi-line phone system

Tools

Multi-line phone system

Job description

Job Type: Support Staff

Description & Requirements

North Mecklenburg Animal Hospital is located beside Lake Norman in Cornelius, North Carolina, which is a quick 20 minute drive to the heart of uptown Charlotte and a short road-trip away from the beautiful Blue Ridge Parkway or the Carolina coast.

Do you have a bright, positive personality and the drive to provide top-notch customer service? North Mecklenburg Animal Hospital is seeking a full-time Patient Care Coordinator (PCC). The PCC is the leading example of outstanding customer service for visitors entering the hospital. PCC’s greet clients and patients, check in and out, schedule appointments, and handle phone calls. They manage communications and maintain a smooth flow of operations within the hospital. PCC’s ensure clients receive a positive, memorable experience while visiting North Mecklenburg Animal Hospital. If you are engaging, energetic, and compassionate, this could be the position for you! Being a team player is critical. General skills in administrative duties and computers are an asset. Veterinary experience is a plus. Evening and weekend availability required. Learn more about us via our website at www.nmah.com .

• Greets clients, responds to questions; checks patients in/out, and handles payments.
• Answers phone calls, which may involve screening for service needs, and scheduling appointments. Can manage a multi-line phone system.
• Handles incoming and outgoing mail, e-mail, and texts with excellent communication skills.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client and patient information to keep records up to date.
• Escalates complex matters to senior staff.
• Is able to handle stressful situations calmly and effectively

Pay:

• Starting at $13/hr. Pay increases with experience and certifications.