Pet Hospital Client Experience Lead

A Caring Doctor (North Carolina), P.C.; Wake Forest (NC); On-site; USD 20,664 - 25,747; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

Generous Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Top-Tier Mental Health Resources

Continuing Education Allowance

Job summary

A Caring Doctor (North Carolina), P.C. is seeking a Client Service Coordinator to drive client and pet flow through the hospital while ensuring exceptional service. The ideal candidate should have customer service experience and a passion for veterinary care.

The role offers competitive pay of $15.00 - $18.69 per hour based on experience. Comprehensive benefits including medical, dental, vision insurance, and a generous retirement plan are also provided.

Qualifications

• Minimum one year of related experience with customer service experience preferred.
• Ability to follow oral and written instructions in English.
• Confident around various pets.

Responsibilities

• Drive flow of clients and pets, ensuring good communication.
• Actively recruit new clients and maximize productivity of the team.
• Provide exceptional service and educate clients about pet health.

Skills

Leadership and Customer Focus

Peer Relationships and Integrity & Trust

Action Oriented Listening

Communication and Client Service Skills

Organizational and Problem-Solving Skills

Technical and Mathematical Skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

A Caring Doctor (North Carolina), P.C. is seeking a Client Service Coordinator to drive client and pet flow through the hospital while ensuring exceptional service. The ideal candidate should have customer service experience and a passion for veterinary care.

The role offers competitive pay of $15.00 - $18.69 per hour based on experience. Comprehensive benefits including medical, dental, vision insurance, and a generous retirement plan are also provided.