Pet Care Coordinator & Client Services Advocate

A Caring Doctor (Minnesota), P.A.; Village of Irvington (NY); Vor Ort; USD 24.383 - 31.161; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Paid Time Off

Zusammenfassung

A Caring Doctor (Minnesota), P.A. is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team and promote wellness plans. You’ll ensure welcoming service, accurate pet records, and smooth operations in a busy hospital environment.

Responsibilities include scheduling, client education on preventative care, and assisting with invoicing and product sales. Join a team focused on high-quality care and positive client experiences.

Qualifikationen

• Ability to multi‑task – manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills – reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; corrects spelling; demonstrates strong written and verbal communication.
• Organizational ability – demonstrates a systematic approach in carrying out assignments; is very orderly; excels at turning chaos into order.
• Problem solving skills – demonstrates a strong ability to identify, analyze and solve problems; translates problems into practical solutions.
• Client service skills – consistently ensures the team provides the client with attentive, courteous and informative service; gains personal satisfaction from delivering great service.
• Intellectual ability – accurately and consistently follows instructions delivered in an oral, written or diagram format; can provide directions.
• Mathematical ability – ability to add, subtract, multiply.

Aufgaben

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Kenntnisse

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative Care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Jobbeschreibung

A Caring Doctor (Minnesota), P.A. is seeking a Client Service Coordinator to drive client and pet flow, support the veterinary team and promote wellness plans. You’ll ensure welcoming service, accurate pet records, and smooth operations in a busy hospital environment.

Responsibilities include scheduling, client education on preventative care, and assisting with invoicing and product sales. Join a team focused on high-quality care and positive client experiences.