Pet Care Concierge & Veterinary Records Scribe

MARS Veterinary; United States; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & wellness program

401k with company match

Medical/dental/vision insurance

Paid parental, vacation and sick leave

Professional development

Job summary

VCA Foothill Veterinary Hospital in Pasadena seeks a Full‑Time Veterinary Care Scribe to support veterinarians and care teams. The Care Concierge will capture medical notes, help review treatment plans with clients, and provide exceptional client service from pre-visit prep to post-visit follow-up.

Strong transcription and learning of medical terminology are essential. The role emphasizes accurate record-keeping, fast-paced hospital workflows, and patient-centered communication to enhance pet

Qualifications

• Friendly, outgoing and persuasive personality.
• Excellent written and verbal communication skills.
• Capable of listening to client concerns with desire to help solve issues.
• Action oriented, independent, self-starter, but also a strong team player.
• Comfortable working in a fast-paced healthcare environment.
• Capable of learning medical terminology.

Responsibilities

• Reach out to clients prior to their visit to set expectations and collect information.
• Greet clients at appointment time and bring them into exam room.
• Enter electronic medical records in real-time during patient exam.
• Create and explain treatment plans per veterinarian recommendations.
• Coordinate treatments with the veterinary technician team.
• Book follow-up appointments and activate prescription delivery.

Skills

Friendly personality

Excellent client service

Great communication

Active listening

Typing 60 wpm

Comfort with animals

Education

High school diploma or equivalent

Tools

Electronic medical records entry

Job description

VCA Foothill Veterinary Hospital in Pasadena seeks a Full‑Time Veterinary Care Scribe to support veterinarians and care teams. The Care Concierge will capture medical notes, help review treatment plans with clients, and provide exceptional client service from pre-visit prep to post-visit follow-up.

Strong transcription and learning of medical terminology are essential. The role emphasizes accurate record-keeping, fast-paced hospital workflows, and patient-centered communication to enhance pet