Client Service Representative (Veterinary Care Scribe) Full Time

Mars Petcare; Pasadena (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid parental, vacation, and sick time

Pet care discounts

Life insurance

Short-term disability insurance

Continued Education via WOOF/CE

Job summary

VCA Foothill Veterinary Hospital in Pasadena is seeking a Full-Time Veterinary Care Scribe to support veterinarians and clients. You will capture medical notes during exams and help create treatment plans, while ensuring a seamless client experience from pre-visit prep to post-visit follow-up.

The role requires excellent communication, fast typing, and comfort with medical terminology in a busy hospital. Eligible full-time staff receive competitive benefits and growth opportunities.

Qualifications

• Friendly, outgoing, and caring personality.
• Excellent client service skills.
• Excellent written and verbal communication.
• Capable of listening to client concerns and solving problems.
• Action oriented, independent, but a strong team player.
• Comfortable in a fast-paced healthcare environment.
• Strong computer and technology skills.
• Exceptional listening and transcription skills.
• Learns medical terminology quickly.
• Able to type 60 wpm.
• Comfortable around animals and able to assist with restraint if needed.

Responsibilities

• Enter electronic medical records in real-time during examinations.
• Create, present, and explain treatment plans per veterinarian’s recommendations.
• Coordinate treatments with the veterinary technician team.
• Book follow-up appointments and arrange prescription delivery.
• Review discharge instructions and medications with clients.
• Checkout and collect payment in the exam room.
• Follow up with clients to share test results and patient status.

Skills

Client service

Communication

Multitasking

Listening

Typing 60 wpm

Medical terminology

Team player

Animal handling

Tech-savvy

Tools

EMR software

Practice management software

Job description

VCA Foothill Veterinary Hospital is looking for a Full-Time Veterinary Care Scribe. We are a 5 doctor general practice located in the heart of Pasadena. We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients and clients. Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.

At VCA Animal Hospitals, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care. The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.

This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment. Pay ranging from $18.57/hr to $22.00/hr

What You’ll Do

• Reach out to clients prior to their visit to set expectations and collect required information

• Greet clients at their appointment time and bring them into the exam room

• Assist veterinarians by entering electronic medical records in real-time during the patient exam

• Create, present, and explain treatment plans per the veterinarian’s recommendations

• Coordinate treatments with the veterinary technician team

• Book follow up appointments and activate prescription delivery for clients

• Review discharge instructions including medications with clients

• Checkout and collect payment in the exam room

• Follow up with clients to check on patients and communicate any test results

Qualifications

• Friendly, outgoing, and persuasive personality

• Amazing client service skills

• Excellent written and verbal communication skills

• Capable of listening to client concerns with desire to help solve their issues

• Action oriented, independent, self-starter, but also a strong team player

• Comfortable working in a fast-paced healthcare environment

• Strong computer and technology skills

• Exceptional listening and transcription skills

• Capable of learning medical terminology

• Ability to type 60wpm

• Comfortable around animals

• Willingness to assist with animal restraint, if needed

As a member of the VCA family, eligible full-time employees will be rewarded with a competitive compensation and a comprehensive benefits package, including:

Health & Wellness

• Innovative associate health and wellbeing department (Headspace app subscriptions, financial and wellness tools, and access to additional mental health resources)

• 401k retirement savings plan with companymatch

• Health/dental/vision insurance, infertility benefits, gender affirmation services

• Paid parental, vacation and sick leave

Professional Development

• Continuing Education Allowance for Technicians

• WOOF University – offering abundant CE for Staff

• VCA New Hire Training Program specific to Technicians and Assistants

• Technician and Assistant Development Program

Additional Benefits

• Up to 100% Pet Care Discount for your own pets

• 100% paid life insurance

• 100% paid short-term disability insurance

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com (https://www.vcacareers.com/%22http:/vcacareers.com/%22)

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)