Pet Care Concierge & Medical Records Pro

VCA Animal Hospitals, Inc; Pasadena (CA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Pet discount

Life insurance

Short-term disability

Job summary

VCA Foothill Veterinary Hospital in Pasadena is seeking a dedicated Full-Time Veterinary Care Scribe to support veterinarians by capturing medical notes during exams and assisting with treatment plans. You will use our digital tools to ensure smooth client communication from pre-visit prep to post-visit follow-up.

The role emphasizes excellent client service, multitasking, and rapid, accurate record-keeping in a fast-paced hospital.

Qualifications

• Friendly, outgoing, and persuasive personality.
• Amazing client service skills.
• Excellent written and verbal communication skills.
• Capable of listening to client concerns with desire to help solve their issues.
• Action oriented, independent, self-starter, but also a strong team player.
• Comfortable working in a fast-paced healthcare environment.
• Strong computer and technology skills.
• Exceptional listening and transcription skills.
• Capable of learning medical terminology.
• Ability to type 60 wpm.
• Comfortable around animals.
• Willingness to assist with animal restraint, if needed.

Responsibilities

• Reach out to clients prior to their visit to set expectations and collect required information.
• Greet clients at their appointment time and bring them into the exam room.
• Assist veterinarians by entering electronic medical records in real-time during the patient exam.
• Create, present, and explain treatment plans per the veterinarian’s recommendations.
• Coordinate treatments with the veterinary technician team.
• Book follow up appointments and activate prescription delivery for clients.
• Review discharge instructions including medications with clients.
• Checkout and collect payment in the exam room.
• Follow up with clients to check on patients and communicate any test results.

Skills

Friendly personality

Client service skills

Communication skills

Active listening

60 wpm typing

Healthcare environment

Tech skills

Animal handling

Restraint assistance

Job description

VCA Foothill Veterinary Hospital in Pasadena is seeking a dedicated Full-Time Veterinary Care Scribe to support veterinarians by capturing medical notes during exams and assisting with treatment plans. You will use our digital tools to ensure smooth client communication from pre-visit prep to post-visit follow-up.

The role emphasizes excellent client service, multitasking, and rapid, accurate record-keeping in a fast-paced hospital.