Client Service Representative (Veterinary Care Scribe) Full Time

MARS Veterinary; United States; On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health & wellness program

401k with company match

Medical/dental/vision insurance

Paid parental, vacation and sick leave

Professional development

Job summary

VCA Foothill Veterinary Hospital in Pasadena seeks a Full‑Time Veterinary Care Scribe to support veterinarians and care teams. The Care Concierge will capture medical notes, help review treatment plans with clients, and provide exceptional client service from pre-visit prep to post-visit follow-up.

Strong transcription and learning of medical terminology are essential. The role emphasizes accurate record-keeping, fast-paced hospital workflows, and patient-centered communication to enhance pet

Qualifications

• Friendly, outgoing and persuasive personality.
• Excellent written and verbal communication skills.
• Capable of listening to client concerns with desire to help solve issues.
• Action oriented, independent, self-starter, but also a strong team player.
• Comfortable working in a fast-paced healthcare environment.
• Capable of learning medical terminology.

Responsibilities

• Reach out to clients prior to their visit to set expectations and collect information.
• Greet clients at appointment time and bring them into exam room.
• Enter electronic medical records in real-time during patient exam.
• Create and explain treatment plans per veterinarian recommendations.
• Coordinate treatments with the veterinary technician team.
• Book follow-up appointments and activate prescription delivery.

Skills

Friendly personality

Excellent client service

Great communication

Active listening

Typing 60 wpm

Comfort with animals

Education

High school diploma or equivalent

Tools

Electronic medical records entry

Job description

VCA Foothill Veterinary Hospital is looking for a Full‑Time Veterinary Care Scribe. We are a 5‑doctor general practice located in the heart of Pasadena. We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients and clients. Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.

At VCA Animal Hospitals, we strive to deliver a seamless digital and in‑hospital experience by leveraging our client‑facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care. The Care Concierge will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre‑visit prep to hospital visits to post‑visit follow‑up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients. This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast‑paced healthcare environment.

Pay ranging from $18.57/hr to $22.00/hr.

What You’ll Do

• Reach out to clients prior to their visit to set expectations and collect required information
• Greet clients at their appointment time and bring them into the exam room
• Assist veterinarians by entering electronic medical records in real‑time during the patient exam
• Create, present, and explain treatment plans per the veterinarian’s recommendations
• Coordinate treatments with the veterinary technician team
• Book follow‑up appointments and activate prescription delivery for clients
• Review discharge instructions including medications with clients
• Checkout and collect payment in the exam room
• Follow up with clients to check on patients and communicate any test results

Qualifications

• Friendly, outgoing, and persuasive personality
• Amazing client service skills
• Excellent written and verbal communication skills
• Capable of listening to client concerns with desire to help solve their issues
• Action oriented, independent, self‑starter, but also a strong team player
• Comfortable working in a fast‑paced healthcare environment
• Strong computer and technology skills
• Exceptional listening and transcription skills
• Capable of learning medical terminology
• Ability to type 60 wpm
• Comfortable around animals
• Willingness to assist with animal restraint, if needed

Benefits

• Health & Wellness Innovative associate health and wellbeing department (Headspace app subscriptions, financial and wellness tools, and access to additional mental health resources)
• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave
• Professional Development Continuing Education Allowance for Technicians
• WOOF University – offering abundant CE for Staff
• VCA New Hire Training Program specific to Technicians and Assistants
• Technician and Assistant Development Program
• Additional Benefits: Up to 100% Pet Care Discount for your own pets
• 100% paid life insurance
• 100% paid short‑term disability insurance

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.

For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world‑class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.