Pet Care Concierge & Front Desk Coordinator

Petvet-Care-Centers; Los Angeles (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers' Ambassador Dog & Cat Hospital in Los Angeles, CA is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on delivering exceptional client service at the front desk, managing appointments, and supporting daily hospital operations.

The position requires a high school diploma or GED and strong organizational and customer-service skills to work in a busy veterinary setting. This full-time role offers comprehensive benefits and competitive pay.

Qualifications

• Good customer service and communication skills.
• Front office experience in a veterinary setting is preferred.
• Ability to organize files and records and manage clerical procedures.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during stressful situations.
• Manages lobby flow, schedules appointments, and addresses client concerns.
• Handles basic medical emergencies for patients and guides owners accordingly.
• Assists with medication pickups and provides information about services and products.
• Inputs and maintains data in the practice management software, including billing.

Skills

Customer service

Front office experience

Organizational skills

Data entry

Pet health knowledge

Education

High school diploma or GED

Job description

PetVet Care Centers' Ambassador Dog & Cat Hospital in Los Angeles, CA is seeking a Veterinary Receptionist (Care Coordinator) to join our team. The role focuses on delivering exceptional client service at the front desk, managing appointments, and supporting daily hospital operations.

The position requires a high school diploma or GED and strong organizational and customer-service skills to work in a busy veterinary setting. This full-time role offers comprehensive benefits and competitive pay.