Pet Care Concierge: Clinic Flow & Client Experience

Bond Vet; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Team-Based Profit Sharing Bonus

$0 monthly premiums for qualified

Mental health support programs

401(k) with partial employer match

Up to 100% Tuition Reimbursement for L

Tuition Reimbursement for LVT/CVT

Flexible Scheduling Options

In-Clinic Pet Care Discount

Generous Employee Referral Bonus (up到

Weekend Team Lunch

Stocked Pantries

Bond Swag Credit

Pet & Chosen Family Bereavement Leave

Leadership That Sets Us Apart

Job summary

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We’re building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.

You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported during their visit. What you’ll get includes competitive pay of $17–$22/hour, team-based profit sharing,

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team
• Prior experience in veterinary medicine or animal care is preferred

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Skills

Customer service

Hospitality

Communication skills

Job description

Bond Vet is on a mission to strengthen the human-animal bond through better pet care. We’re building the next generation of veterinary clinics from the ground up — and we’re looking for a compassionate Care Coordinator to join our team.

You’re the first and last touchpoint for our patients, so you’ll use hospitality and tact to ensure our clients are welcomed, comfortable, and supported during their visit. What you’ll get includes competitive pay of $17–$22/hour, team-based profit sharing,