Pet Care Concierge & Clinic Experience Lead

Bond Vet; Lynnfield (MA); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Team-Based Profit Sharing Bonus

$0 monthly premiums for qualified individuals

401(k) with partial employer match

Paid Parental Leave

Commuter Benefits

Pet Bereavement Leave

Up to 100% tuition reimbursement

Flexible scheduling options

In-clinic pet care discount

Generous employee referral bonus

Job summary

Bond Vet in Lynnfield, MA is looking for a compassionate Care Coordinator to join our team. As the first and last point of contact for clients, your role ensures a welcoming and supportive experience for both pets and their owners. You will manage appointment flows, provide exceptional customer service, and collaborate closely with our veterinary team.

We offer competitive pay of $17–$22/hour along with a variety of perks including flexible scheduling, tuition reimbursement for LVT/CVT, and a unique team-based profit-sharing bonus.

Qualifications

• 1+ years of experience in customer service or client-facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills.

Responsibilities

• Create a welcoming experience for clients and their pets.
• Manage daily appointment flow in a fast-paced environment.
• Support clinic operations and collaborate with the veterinary team.

Skills

Customer service experience

Strong verbal communication

Organizational skills

Multitasking ability

Job description

Bond Vet in Lynnfield, MA is looking for a compassionate Care Coordinator to join our team. As the first and last point of contact for clients, your role ensures a welcoming and supportive experience for both pets and their owners. You will manage appointment flows, provide exceptional customer service, and collaborate closely with our veterinary team.

We offer competitive pay of $17–$22/hour along with a variety of perks including flexible scheduling, tuition reimbursement for LVT/CVT, and a unique team-based profit-sharing bonus.