Pet Care Concierge & Client Experience Coordinator

Bond Vet; Washington; On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Team-based profit sharing bonus

Medical, Dental & Vision plans

$0 premiums for qualified individuals

Tuition reimbursement up to 100%

Paid parental leave

Commuter benefits

Pet bereavement leave

Tuition reimbursement for LVT/CVT

Job summary

Bond Vet is seeking a compassionate Care Coordinator to join our growing team. You will be the first and last touchpoint for clients and pets, delivering hospitality from check-in to check-out in a dynamic, multi-clinic setting.

Earn $16-$23/hour with flexible schedules and team-based profit sharing. Benefits include medical, dental & vision, tuition reimbursement up to 100%, parental leave, commuter benefits, and pet bereavement leave.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or similar client-facing roles.
• Veterinary experience preferred or a strong interest in animal care.
• Strong verbal and written communication with a warm, professional demeanor.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinic.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and educate pet parents throughout their visit.
• Support clinic operations and collaborate with the veterinary team to ensure a smooth client and patient experience.

Skills

Customer service

Hospitality

Communication

Multitasking

Tools

CRM systems

Job description

Bond Vet is seeking a compassionate Care Coordinator to join our growing team. You will be the first and last touchpoint for clients and pets, delivering hospitality from check-in to check-out in a dynamic, multi-clinic setting.

Earn $16-$23/hour with flexible schedules and team-based profit sharing. Benefits include medical, dental & vision, tuition reimbursement up to 100%, parental leave, commuter benefits, and pet bereavement leave.