Pet Care Concierge & Clinic Experience Lead

Socket.dev; Edgewater (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Team-Based Profit Sharing Bonus

Medical, Dental & Vision Plans

$0 monthly premiums for qualified

401(k) with partial employer match

Paid Parental Leave

Commuter Benefits

Pet Bereavement Leave

Up to 100% Tuition Reimbursement for L

Flexible Scheduling

In-Clinic Pet Care Discount

Weekend Team Lunch

Bond Swag Credit

Pet & Chosen Family Bereavement Leave

Job summary

Bond Vet is hiring a Care Coordinator to provide a welcoming, supportive experience for pet parents and their pets from check-in through check-out across our clinics. You’ll manage daily appointment flow and coordinate walk-ins in a fast-paced setting.

The role emphasizes hospitality, clear communication, and teamwork, with 1+ years in customer service or veterinary reception preferred. Work authorization in the U.S. is required, and we offer flexibility and growth opportunities.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles
• Veterinary industry experience preferred
• Strong verbal and written communication skills with a warm, professional demeanor
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment
• Comfortable learning and navigating multiple computer systems and technology platforms
• Passion for delivering outstanding client experiences and working collaboratively as part of a team

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person
• Maintain organized, clean, and well-stocked client-facing spaces
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience
• Assist with administrative and operational tasks as needed to support the hospital team

Job description

Bond Vet is hiring a Care Coordinator to provide a welcoming, supportive experience for pet parents and their pets from check-in through check-out across our clinics. You’ll manage daily appointment flow and coordinate walk-ins in a fast-paced setting.

The role emphasizes hospitality, clear communication, and teamwork, with 1+ years in customer service or veterinary reception preferred. Work authorization in the U.S. is required, and we offer flexibility and growth opportunities.