Pet Care Concierge — Flexible Schedule & Growth

Bondvet; Washington (District of Columbia); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental & Vision Plans

401(k) with partial employer match

Paid Parental Leave

Commuter Benefits

Pet Bereavement Leave

Tuition Reimbursement

Flexible Scheduling Options

In-Clinic Pet Care Discount

Weekend Team Lunch

Stocked Pantries

Job summary

Bond Vet is hiring a Care Coordinator in the Washington, DC area to deliver an exceptional client and pet experience from check-in to check-out.

You’ll manage appointment flow, coordinate walk-ins, and communicate with clients, referral partners, and veterinary teams while keeping spaces clean and welcoming. The role emphasizes hospitality, multitasking, and teamwork in a busy clinic setting.

Qualifications

• 1+ years of experience in customer service, hospitality, veterinary reception, or other client-facing roles.
• Veterinary industry experience preferred.
• Strong verbal and written communication skills with a warm, professional demeanor.
• Ability to multitask, stay organized, and maintain attention to detail in a fast-paced environment.
• Comfortable learning and navigating multiple computer systems and technology platforms.

Responsibilities

• Create a welcoming, supportive experience for pet parents and their pets from check-in through check-out.
• Manage daily appointment flow, scheduling, and walk-in coordination in a fast-paced clinical environment.
• Communicate with clients, referral partners, and veterinary teams via phone, email, and in person.
• Maintain organized, clean, and well-stocked client-facing spaces.
• Provide exceptional hospitality, answer questions, and help educate pet parents throughout their visit.
• Support clinic operations and collaborate closely with the veterinary team to ensure a smooth client and patient experience.
• Assist with administrative and operational tasks as needed to support the hospital team.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Computer systems

Job description

Bond Vet is hiring a Care Coordinator in the Washington, DC area to deliver an exceptional client and pet experience from check-in to check-out.

You’ll manage appointment flow, coordinate walk-ins, and communicate with clients, referral partners, and veterinary teams while keeping spaces clean and welcoming. The role emphasizes hospitality, multitasking, and teamwork in a busy clinic setting.