Pet Care Concierge & Client Experience Coordinator

Medical Management International, Inc.; Rancho Cordova (CA); Hybrid; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Job summary

Banfield Pet Hospitals in Rancho Cordova, CA, is seeking a Client Service Coordinator to manage the flow of clients and pets, ensure smooth communication, and support a friendly hospital. You will engage with clients and teams to optimize wellness visits and clinic efficiency.

The role requires weekend/evening hours and a focus on bringing clients back for preventive care and OWPs while delivering exceptional service.

Qualifications

• Provides professional, courteous client service in a fast-paced veterinary hospital environment.
• Excellent communication with clients, team members, and veterinarians.
• Maintains accurate client and pet information through the computer system.

Responsibilities

• Greet clients and pets, collect required information, and enter data into the system.
• Schedule and coordinate appointments, admissions, and follow-ups for wellness plans.
• Explain veterinary services, preventive care, and wellness plans to clients.

Skills

Client service

Communication

Scheduling

Job description

Banfield Pet Hospitals in Rancho Cordova, CA, is seeking a Client Service Coordinator to manage the flow of clients and pets, ensure smooth communication, and support a friendly hospital. You will engage with clients and teams to optimize wellness visits and clinic efficiency.

The role requires weekend/evening hours and a focus on bringing clients back for preventive care and OWPs while delivering exceptional service.