Pet Care Concierge: Bookings & Client Experience

Wellhaven Pet Health; Kelso (WA); On-site; USD 26,174 - 31,684; Full time

Job summary

Wellhaven Pet Health in Kelso, WA is seeking a friendly receptionist to be the first contact for clients, converting calls into booked appointments and guiding patients through the intake process. You will assist with cashier duties, maintain medical charts, and support the veterinary team to ensure smooth patient flow.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Convert incoming client calls into scheduled appointments with effective communication.
• 1+ years of customer service experience, preferably in front desk or call center roles.
• Proficient in basic MS Office and able to learn scheduling software quickly.

Responsibilities

• Fill the client schedule each day to provide access to care.
• Greet clients and patients warmly, ensuring a welcoming experience.
• Maximize call conversion by managing calls and scheduling appointments.
• Promote Care Companion Plans and preventive care options during calls.
• Perform weekly reminder calls to book upcoming or due services.

Skills

Customer service

Typing 40 wpm

Multitasking

Phone etiquette

Education

High School Diploma or equivalent

Tools

Scheduling software (PIMs)

Cashier systems

Job description

Wellhaven Pet Health in Kelso, WA is seeking a friendly receptionist to be the first contact for clients, converting calls into booked appointments and guiding patients through the intake process. You will assist with cashier duties, maintain medical charts, and support the veterinary team to ensure smooth patient flow.

The role requires strong communication, basic computer skills, and the ability to multitask in a fast-paced environment.