Pet Care Concierge & Appointment Coordinator

Vancouver Veterinary Hospital - WellHaven Pet Health; Vancouver (WA); On-site; USD 26,000 - 33,000; Full time

Job summary

Vancouver Veterinary Hospital - WellHaven Pet Health in Vancouver, WA is seeking a friendly Receptionist to be the first point of contact for clients and patients. You will convert calls into appointments, manage the schedule, and support the veterinary team with smooth client flow and accurate records.

Responsibilities include greeting clients, handling calls, promoting preventive care options, processing payments, and maintaining a welcoming, organized front desk environment.

Qualifications

• High School Diploma or equivalent.
• 1+ years of customer service experience, preferably front desk or call center.
• Excellent communication and organizational skills.

Responsibilities

• Fill the client schedule each day by converting calls into appointments.
• Greet clients and patients warmly and manage front desk interactions.
• Manage incoming calls, address client needs, and schedule visits.
• Promote preventive care options and Care Companion Plans.
• Process payments, reconciling cash and completing daily close.
• Maintain accurate medical charts and smooth call-to-appointment transitions.

Skills

Customer service

Communication

Multitasking

Typing 40+ wpm

Education

High School Diploma

Tools

PIMs

Scheduling software

MS Office

Job description

Vancouver Veterinary Hospital - WellHaven Pet Health in Vancouver, WA is seeking a friendly Receptionist to be the first point of contact for clients and patients. You will convert calls into appointments, manage the schedule, and support the veterinary team with smooth client flow and accurate records.

Responsibilities include greeting clients, handling calls, promoting preventive care options, processing payments, and maintaining a welcoming, organized front desk environment.