Pet Care Concierge & Appointment Coordinator

All Pets Animal Hospital; Columbia Heights (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

WellHaven Pet Health is seeking a receptionist to serve as the first point of contact for clients. The role focuses on converting calls into scheduled appointments, educating clients, and promoting preventive care options.

The position requires excellent communication, multitasking, and a friendly, professional demeanor in a fast-paced veterinary environment. Responsibilities include greeting clients, managing calls, booking appointments, and supporting clinic operations on-site.

Qualifications

• Proven customer service experience in a fast-paced setting.
• Ability to convert calls into booked appointments.
• Strong phone demeanor and professional communication.

Responsibilities

• Fill the client schedule each day to provide access to care.
• Greet clients and patients warmly when they call or arrive.
• Manage incoming calls and schedule appointments for veterinary care.

Skills

Customer service

Phone etiquette

Multi-tasking

Computer skills

Typing 40+ wpm

Education

High School Diploma or equivalent

Tools

MS Office (Word, Excel)

Email systems

PIMs / scheduling software

Job description

WellHaven Pet Health is seeking a receptionist to serve as the first point of contact for clients. The role focuses on converting calls into scheduled appointments, educating clients, and promoting preventive care options.

The position requires excellent communication, multitasking, and a friendly, professional demeanor in a fast-paced veterinary environment. Responsibilities include greeting clients, managing calls, booking appointments, and supporting clinic operations on-site.