Pet Care Client Success Coordinator

Banfield Pet Hospital; Medford (OR); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Student Debt Relief Program (Full‑Time

Paid Time Off and Holidays

Mental Health and Wellbeing Resources

Company‑Paid Life Insurance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to guide clients and pets through the hospital, promoting services and ensuring smooth, friendly patient care. You will educate clients about wellness plans, manage records, and assist with appointments and billing.

Responsibilities include greeting clients, documenting pet histories, dispensing items per vet instructions, and supporting a productive team focused on excellent service. Weekend and evening hours may be required.

Qualifications

• High School Diploma or equivalent required.
• One year related experience required with customer service preferred.
• Medical background (veterinary technician, human healthcare, pharmaceutical, etc.) with medical terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Access

Outlook

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to guide clients and pets through the hospital, promoting services and ensuring smooth, friendly patient care. You will educate clients about wellness plans, manage records, and assist with appointments and billing.

Responsibilities include greeting clients, documenting pet histories, dispensing items per vet instructions, and supporting a productive team focused on excellent service. Weekend and evening hours may be required.