Pet Care Client Specialist | Service, Scheduling & Fees

VCA Animal Hospitals; Sacramento (CA); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals in California seeks a friendly client service assistant to greet clients, guide pets to exam rooms, and perform scheduling and follow-up calls. The role includes explaining fees, processing payments, and recommending products and services, including prescriptions.

You will support client education on basic pet care and manage medical records with care. The position requires strong listening and communication skills, compassion for pets and people, and the ability to work

Qualifications

• Experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people
• Proven decision-making skills
• Ability to integrate new information into problem-solving; proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• Ability to lift up to 40 lbs and be exposed to hazards associated with pets

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms
• Schedule and confirm appointments
• Place outbound calls for follow-ups and prospective clients
• Explain fees and process payments
• Recommend, select, and obtain products and services, including prescriptions
• Educate clients on general animal husbandry and non-medical pet care
• Manage medical records, charts, reports and correspondence

Skills

Listening skills

Communication skills

Compassion

Decision making

Problem solving

Flexibility

Lifting up to 40 lbs

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals in California seeks a friendly client service assistant to greet clients, guide pets to exam rooms, and perform scheduling and follow-up calls. The role includes explaining fees, processing payments, and recommending products and services, including prescriptions.

You will support client education on basic pet care and manage medical records with care. The position requires strong listening and communication skills, compassion for pets and people, and the ability to work