Pet Care Front Desk & Client Services Specialist

VCA Animal Hospitals; Chico (CA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in Chico, CA, seeks a friendly front desk associate to warmly greet clients and guide pets and their people through visits. You will schedule appointments, process payments, and manage medical records to support a smooth clinic flow.

The role involves educating clients on products and routine pet care, handling phone calls, and coordinating with the team to ensure exceptional service. Evening/weekend availability is required.

Qualifications

• One year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people with awareness of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• Ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• Ability to lift up to 40 lbs and be exposed to hazards associated with pets

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending and obtaining products and services, including prescriptions
• Answering questions regarding products and services and educating clients on general pet care
• Managing medical records, charts, reports and correspondence

Skills

Listening and communication

Compassion for pets and people

Customer service experience

Microsoft Office

Problem solving

Non-traditional hours

Ability to lift up to 40 lbs

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals in Chico, CA, seeks a friendly front desk associate to warmly greet clients and guide pets and their people through visits. You will schedule appointments, process payments, and manage medical records to support a smooth clinic flow.

The role involves educating clients on products and routine pet care, handling phone calls, and coordinating with the team to ensure exceptional service. Evening/weekend availability is required.