Client Service Pro — Pet Care Front Desk

VCA Animal Hospitals; Lawndale (CA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, answer phones, and guide clients and their pets to exam rooms.

You will schedule appointments, perform follow-ups, explain fees, handle payments, educate clients on basic pet care, and help maintain medical records and a clean, welcoming facility. The position offers competitive compensation and a comprehensive benefits package, including medical,

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Answering telephones and scheduling/confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a neat and clean facility inside and outside the clinic.

Job description

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team. As the face of the practice, you will greet visitors, answer phones, and guide clients and their pets to exam rooms.

You will schedule appointments, perform follow-ups, explain fees, handle payments, educate clients on basic pet care, and help maintain medical records and a clean, welcoming facility. The position offers competitive compensation and a comprehensive benefits package, including medical,