Pet Care Client Services Specialist

3M HEALTHCARE; West Hartford (CT); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Paid vacation

401(k)

Pet discounts

Job summary

3M HEALTHCARE is seeking a Client Service Representative to deliver friendly, efficient service to clients and their pets. This full-time role includes greeting visitors, coordinating appointments, handling payments, and guiding clients through our services.

You will manage medical records, support office operations, and work to maintain a clean, welcoming facility while upholding our commitment to patient care and customer satisfaction.

Responsibilities

• Greeting visitors and answering telephones to assist clients and their pets
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and outreach to prospective clients
• Explaining fees and processing payments
• Recommending and obtaining products and services, including prescriptions
• Educating clients on general animal husbandry and non-medical pet care
• Managing medical records, charts, reports and correspondence
• Maintaining a clean and orderly facility inside and outside

Job description

3M HEALTHCARE is seeking a Client Service Representative to deliver friendly, efficient service to clients and their pets. This full-time role includes greeting visitors, coordinating appointments, handling payments, and guiding clients through our services.

You will manage medical records, support office operations, and work to maintain a clean, welcoming facility while upholding our commitment to patient care and customer satisfaction.