Pet Care Client Services Coordinator

Banfield Pet Hospital; Wake Forest (NC); On-site; USD 31,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Retirement Plan

Student Debt Relief (Full-Time DVMs)

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

HSA / FSA

Parental Leave

Continuing Education Allowance

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to help move clients and pets through the hospital, support the veterinary team, and deliver welcoming, efficient service. You will assist with check-in, intake, invoicing, and promoting wellness services.

Strong English communication, organization, and friendly customer service are essential. The role offers a pay range of $15.06–$19.24 hourly, and Banfield’s comprehensive benefits package.

Qualifications

• Ability to multi-task and manage multiple tasks concurrently.
• Fluent English communication, both written and verbal.
• Strong organizational skills with attention to detail.
• Problem solving and client service skills are essential.
• Mathematical ability for basic transactions and balancing.

Responsibilities

• Drive flow of clients and pets through the hospital to maximize productivity.
• Provide professional, efficient, and exceptional service at all times.
• Educate clients about wellness plans and services.
• Assist with check-in, intake, and invoicing; schedule future appointments.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to help move clients and pets through the hospital, support the veterinary team, and deliver welcoming, efficient service. You will assist with check-in, intake, invoicing, and promoting wellness services.

Strong English communication, organization, and friendly customer service are essential. The role offers a pay range of $15.06–$19.24 hourly, and Banfield’s comprehensive benefits package.