Pet Care & Client Services Coordinator

Marsveterinary; Town of Florida (NY); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Job summary

Banfield is seeking a Client Service Coordinator to guide clients and their pets through the hospital workflow, ensuring smooth reception, check-in and referrals. You will help maximize team productivity while maintaining a welcoming atmosphere and high standards of client service.

The role emphasizes clear communication with clients and staff, efficient appointment handling, and proactive coordination of patient care to support positive health outcomes for pets in our care.

Qualifications

• Candidates should demonstrate strong client-facing skills and a friendly, professional demeanor.
• Excellent verbal and written communication; ability to relay information clearly to clients and team members.
• Ability to prioritize tasks and coordinate multiple pets and clients efficiently.

Responsibilities

• Ensure smooth flow of clients and pets through the hospital.
• Support veterinary team productivity by coordinating care and scheduling.
• Maintain clear, courteous communication with clients and associates.
• Assist in managing appointments and client expectations to promote return visits.

Skills

Customer service

Communication

Coordination

Teamwork

Job description

Banfield is seeking a Client Service Coordinator to guide clients and their pets through the hospital workflow, ensuring smooth reception, check-in and referrals. You will help maximize team productivity while maintaining a welcoming atmosphere and high standards of client service.

The role emphasizes clear communication with clients and staff, efficient appointment handling, and proactive coordination of patient care to support positive health outcomes for pets in our care.