Pet Care Client Experience Specialist

Gateway Services Inc.; Northborough (MA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) with employer matching

Company-paid Life Insurance

Company-paid Long-Term Disability

Paid vacation and company holidays

Paid training and career development

Employee Assistance Program (EAP)

Gateway CarePath emotional wellness

Health Savings Account & Flexible SPAs

Pet Insurance

Employee Discount Marketplace

Job summary

Gateway Services Inc. in Northborough, MA is seeking a Client Care Specialist to be the first point of contact for veterinary clinics and pet parents, guiding conversations with empathy and care.

The role emphasizes accurate data entry, coordinating with Operations, and delivering a compassionate customer experience. We offer on-site work at a Gateway Care Center with comprehensive benefits and paid training.

Qualifications

• You communicate with empathy and professionalism.
• You pay close attention to detail.
• You stay calm in emotionally sensitive situations.
• You enjoy working in a fast-paced environment.
• You work well as part of a team.
• You take pride in delivering exceptional customer service.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Empathy

Attention to detail

Calm under pressure

Team player

Customer service

Job description

Gateway Services Inc. in Northborough, MA is seeking a Client Care Specialist to be the first point of contact for veterinary clinics and pet parents, guiding conversations with empathy and care.

The role emphasizes accurate data entry, coordinating with Operations, and delivering a compassionate customer experience. We offer on-site work at a Gateway Care Center with comprehensive benefits and paid training.