Empathetic Pet Care & Clinic Support Specialist

Gateway Services Inc.; Oxford (CT); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

401(k) with employer matching

Company-paid Life Insurance

Paid vacation and holidays

Paid training and career development

Employee Assistance Program (EAP)

Health Savings Account & Flexible[nbsp

Job summary

Gateway Services is seeking a Client Care Specialist at our Oxford, CT location. You will be the first point of contact for veterinary clinics and pet parents, guiding them with empathy and professionalism. This on-site role offers competitive hourly pay and comprehensive benefits, with training provided to help you excel in a fast-paced environment.

Join us to deliver compassionate service, coordinate with Operations, and ensure every family receives the support they deserve.

Qualifications

• Previous customer service experience is preferred, but we'll provide all the training you need to succeed.

Responsibilities

• Support veterinary clinics and pet parents by phone, email and in person.
• Answer questions with empathy and professionalism.
• Accurately enter service requests and special instructions.
• Coordinate closely with Operations to ensure every promise is fulfilled.
• Support pet parent viewings and order pickups when required.
• Resolve concerns promptly while maintaining customer confidence.
• Help create a compassionate experience for every family we serve.

Skills

Empathy

Attention to detail

Customer service

Teamwork

Job description

Gateway Services is seeking a Client Care Specialist at our Oxford, CT location. You will be the first point of contact for veterinary clinics and pet parents, guiding them with empathy and professionalism. This on-site role offers competitive hourly pay and comprehensive benefits, with training provided to help you excel in a fast-paced environment.

Join us to deliver compassionate service, coordinate with Operations, and ensure every family receives the support they deserve.