Pet Care Client Experience Specialist

Uptown Animal Hospital & 24 Hour Emergency Care; Gig Harbor (WA); On-site; USD 26,174 - 30,307; Full time

Job summary

Uptown Animal Hospital & 24 Hour Emergency Care in Gig Harbor, WA is seeking a Customer Service Representative to actively recruit new clients and promote hospital services. The CSR will manage client visits, ensure good communication, and aid the veterinary team. Essential qualifications include a high school diploma and prior customer service experience. The position offers a compensation range of $19 to $22 per hour and requires effective customer service skills and familiarity with medical terminology.

Qualifications

• 1+ years experience in retail sales or customer service preferred.
• Basic knowledge of medical terminology.
• Experience in a medical facility desired.

Responsibilities

• Welcome and educate clients about preventative care and pet health needs.
• Schedule appointments and manage client flow.
• Handle cash management and customer complaints.

Skills

Customer service principles

Computer proficiency

Communication skills

Organizational skills

Interpersonal skills

Education

High School Diploma or GED

Job description

Uptown Animal Hospital & 24 Hour Emergency Care in Gig Harbor, WA is seeking a Customer Service Representative to actively recruit new clients and promote hospital services. The CSR will manage client visits, ensure good communication, and aid the veterinary team. Essential qualifications include a high school diploma and prior customer service experience. The position offers a compensation range of $19 to $22 per hour and requires effective customer service skills and familiarity with medical terminology.