24/7 Emergency Vet CSR - Calm, Compassionate Front Desk

Lakefield Veterinary Group; Gig Harbor (WA); On-site; USD 26,174 - 35,817; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with employer match

Employee Assistance Program (EAP)

Continuing Education allowance

Paid Time Off (PTO)

Paid Holidays

Employee pet discount

Job summary

Lakefield Veterinary Group is seeking an Emergency Client Service Representative (CSR) for our Gig Harbor location. In this essential role, you will manage emergency calls, support clients and patients during challenging times, and coordinate with the medical team to ensure seamless care. The ideal candidate has at least 1 year of veterinary CSR experience, thrives under pressure, and excels in communication.

We value compassion and teamwork, offering a dynamic environment where every interaction counts. Benefits include health insurance, 401(k) matching, and a continuing education allowance.

Qualifications

• Minimum of 1 year of veterinary CSR or reception experience required.
• Emergency or specialty veterinary experience strongly preferred.
• Ability to remain calm, compassionate, and efficient in high-pressure situations.

Responsibilities

• Answer and manage incoming emergency calls with urgency and empathy.
• Obtain accurate patient histories and communicate effectively with the medical team.
• Triage calls appropriately and prioritize incoming cases based on urgency.

Skills

Multitasking

Communication

Problem-solving

Compassion

Job description

Lakefield Veterinary Group is seeking an Emergency Client Service Representative (CSR) for our Gig Harbor location. In this essential role, you will manage emergency calls, support clients and patients during challenging times, and coordinate with the medical team to ensure seamless care. The ideal candidate has at least 1 year of veterinary CSR experience, thrives under pressure, and excels in communication.

We value compassion and teamwork, offering a dynamic environment where every interaction counts. Benefits include health insurance, 401(k) matching, and a continuing education allowance.