Pet Care Client Services Specialist

Lakefield Veterinary Group; Madison (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

Lakefield Veterinary Group in Madison, Wisconsin, seeks a Customer Service Representative to actively recruit clients and promote hospital services. This role includes scheduling appointments, managing client flow, and ensuring a positive experience for both clients and pets.

The ideal candidate will have a high school diploma or GED, with 1+ years of customer service experience preferred. You will work in a collaborative environment, supporting both clients and veterinary staff.

Qualifications

• 1+ years retail sales or customer service preferred.
• Experience in a medical facility desired.
• Basic written, verbal, and active listening communication skills.

Responsibilities

• Schedule client appointments and follow-up exams.
• Document and enter the pet's history into software.
• Assist customers and manage cash transactions.

Skills

Effective customer service principles

Basic knowledge of medical terminology

Microsoft Office Suite proficiency

Strong customer relations

Education

High School Diploma or GED

Job description

Lakefield Veterinary Group in Madison, Wisconsin, seeks a Customer Service Representative to actively recruit clients and promote hospital services. This role includes scheduling appointments, managing client flow, and ensuring a positive experience for both clients and pets.

The ideal candidate will have a high school diploma or GED, with 1+ years of customer service experience preferred. You will work in a collaborative environment, supporting both clients and veterinary staff.