Pet Care Client Experience Coordinator

VCA Animal Hospitals; Lafayette (IN); On-site; USD 40,116,000 - 51,577,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation (for full-time employees

401(k)

Generous employee pet discounts

Job summary

VCA Paw Prints Animal Hospital in Lafayette, Indiana is seeking a Customer Service Representative to support a general practice focused on preventive care.

You will greet clients, schedule visits, process payments, educate families on pet care, manage records, and help grow our client relationships while working non-traditional hours.

Join a team that values compassionate pet care, strong communication, and reliable service for every client and patient.

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people—as well as awareness and understanding of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• The ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Communication

Listening skills

Compassion for pets

Decision-making

Problem solving

Multi-tasking

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Paw Prints Animal Hospital in Lafayette, Indiana is seeking a Customer Service Representative to support a general practice focused on preventive care.

You will greet clients, schedule visits, process payments, educate families on pet care, manage records, and help grow our client relationships while working non-traditional hours.

Join a team that values compassionate pet care, strong communication, and reliable service for every client and patient.