Pet Care & Client Experience Coordinator

Banfield Pet Hospital; Falls Church (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Paid Time Off

Student Debt Relief

Mental Health Resources

Disability Insurance

HSA

Job summary

Banfield Pet Hospital in Falls Church, VA is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and deliver friendly, efficient service. The role emphasizes educating clients on wellness plans and preventative care while maintaining accurate documentation and appointments.

The CSC will promote hospital services, assist with invoices, and contribute to a welcoming environment that encourages repeat visits and referrals.

Qualifications

• Ability to multi-task and manage multiple tasks efficiently.
• Fluent English communication skills (reading, writing, speaking).
• Strong organizational and problem-solving abilities.
• Commitment to excellent client service and education about wellness plans.

Responsibilities

• Promote hospital services to new clients and route client/pet flow for productivity.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist clients with documentation, invoices, and scheduling.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Preventative care

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Falls Church, VA is seeking a Client Service Coordinator to manage client and pet flow, support the veterinary team, and deliver friendly, efficient service. The role emphasizes educating clients on wellness plans and preventative care while maintaining accurate documentation and appointments.

The CSC will promote hospital services, assist with invoices, and contribute to a welcoming environment that encourages repeat visits and referrals.