Pet Care Client Experience Coordinator

Medical Management International, Inc.; Saint Augustine (FL); On-site; USD 20,664 - 25,747; Full time

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to guide the flow of clients and pets through the hospital, maximizing the veterinary team's productivity and ensuring clear communication with clients and associates.

The CSC will coordinate care in a friendly, efficient environment, educate clients about wellness plans and preventive care, and handle intake, appointments, and invoices while maintaining accurate records.

Qualifications

• High School Diploma or equivalent preferred.
• At least one year of customer service experience is required.
• Medical background with terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times – welcoming clients and pets, ensuring comfort in the hospital, and educating them about their pet’s health.
• Educate clients about Optimum Wellness Plans (OWPs), preventative care, pet health needs and hospital services.
• Assist incoming clients by completing required documentation, entering all pet information and history in the computer, using proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian’s instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Perform other job duties as assigned.

Skills

Customer Focus

Communication Skills

Time Management

Problem Solving

Organizational Abilities

Client Service Skills

Integrity & Trust

Multitasking

Education

High School Diploma or equivalent

One year of related customer service experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to guide the flow of clients and pets through the hospital, maximizing the veterinary team's productivity and ensuring clear communication with clients and associates.

The CSC will coordinate care in a friendly, efficient environment, educate clients about wellness plans and preventive care, and handle intake, appointments, and invoices while maintaining accurate records.