Pet Care Client Concierge — Four‑Day Week

National Veterinary Associates; Kentucky; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Periodic bonuses

Medical, dental, and vision insurance

401(k)

Health Savings Account

Paid time off

Four-day workweek

Job summary

Great Lakes Hospital for Animals is seeking a friendly and organized Client Service Representative to join our team in Belmont, Michigan. This role supports clients and patients, coordinates with the medical team, and helps maintain smooth patient flow.

Open positions include both full-time and part-time schedules. We offer competitive compensation with opportunities for periodic bonuses, benefits, and a four-day work week for full-time team members.

Qualifications

• Excellent customer service and communication in a veterinary setting is preferred.
• Ability to stay organized and multitask in a busy hospital front desk.
• Comfort with a busy phone system and client communications.
• Attention to detail and a proactive, service-oriented mindset.
• Experience in veterinary medicine or medical reception is a plus.

Responsibilities

• Welcome clients and patients to the hospital.
• Answer phones, texts, and other client communications.
• Schedule appointments and guide clients on next steps.
• Coordinate communication between clients and the medical team.
• Check clients in and out; process payments and review invoices.
• Maintain accurate client and patient information.
• Help manage appointment flow throughout the day.
• Communicate prescription, refill, and follow-up requests.
• Support clients during emotional or difficult situations.
• Educate clients about hospital services, policies, and resources.
• Work closely with veterinarians, technicians, assistants, and CSRs.

Skills

Empathy for people and pets

Clear, warm communication

Strong organizational skills

Teamwork and collaboration

Job description

Great Lakes Hospital for Animals is seeking a friendly and organized Client Service Representative to join our team in Belmont, Michigan. This role supports clients and patients, coordinates with the medical team, and helps maintain smooth patient flow.

Open positions include both full-time and part-time schedules. We offer competitive compensation with opportunities for periodic bonuses, benefits, and a four-day work week for full-time team members.