Pet Care Client Concierge — Four‑Day Week

Great Lakes Hospital for Animals; Western Australia; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly wage

Periodic bonuses

Medical, dental, and vision insurance

401(k)

Health Savings Account

Paid time off

Four-day workweek

Job summary

Great Lakes Hospital for Animals is seeking a friendly and organized Client Service Representative to join our team in Belmont, Michigan. This role supports clients and patients, coordinates with the medical team, and helps maintain smooth patient flow.

Open positions include both full-time and part-time schedules. We offer competitive compensation with opportunities for periodic bonuses, benefits, and a four-day work week for full-time team members.

Qualifications

• Excellent customer service and communication in a veterinary setting is preferred.
• Ability to stay organized and multitask in a busy hospital front desk.
• Comfort with a busy phone system and client communications.
• Attention to detail and a proactive, service-oriented mindset.
• Experience in veterinary medicine or medical reception is a plus.

Responsibilities

• Welcome clients and patients to the hospital.
• Answer phones, texts, and other client communications.
• Schedule appointments and guide clients on next steps.
• Coordinate communication between clients and the medical team.
• Check clients in and out; process payments and review invoices.
• Maintain accurate client and patient information.
• Help manage appointment flow throughout the day.
• Communicate prescription, refill, and follow-up requests.
• Support clients during emotional or difficult situations.
• Educate clients about hospital services, policies, and resources.
• Work closely with veterinarians, technicians, assistants, and CSRs.

Skills

Empathy for people and pets

Clear, warm communication

Strong organizational skills

Teamwork and collaboration

Job description

Great Lakes Hospital for Animals | Belmont, Michigan

Great Lakes Hospital for Animals is growing, and we are excited to expand our footprint in the community. We are looking for a Client Service Representative who has a heart for service, enjoys helping people, and thrives in a busy, team-oriented environment.

Our CSRs are an important part of the care team. They help clients feel welcomed, informed, and supported while keeping communication and patient flow moving throughout the hospital.

Full-time and part-time opportunities are available.

What You’ll Do

• Welcome clients and patients to the hospital
• Answer phones, texts, and other client communications
• Schedule appointments and help clients determine appropriate next steps
• Coordinate communication between clients and the medical team
• Check clients in and out
• Process payments and review invoices
• Maintain accurate client and patient information
• Help manage appointment flow throughout the day
• Communicate prescription, refill, and follow-up requests
• Support clients during emotional or difficult situations
• Educate clients about hospital services, policies, and resources
• Work closely with veterinarians, technicians, assistants, and fellow CSRs

What We’re Looking For

You may be a great fit if you:

• Have a genuine desire to help people and their pets
• Communicate clearly, warmly, and professionally
• Stay organized while managing multiple priorities
• Are comfortable with a busy phone system and frequent client communication
• Remain calm and helpful when clients are worried or frustrated
• Pay attention to details and follow through
• Work well as part of a team
• Take ownership of your work
• Believe excellent service means looking for ways to help

Experience in veterinary medicine, medical reception, customer service, hospitality, or another fast-paced service environment is a plus.

Schedule

Great Lakes Hospital for Animals is open Monday through Saturday.

Full-time team members typically enjoy a four-day work week. Schedules may include a combination of daytime and evening shifts, with Saturdays typically scheduled only once every 3–4 weeks.

Hospital hours:

• Monday–Thursday: 8:00 AM–8:00 PM
• Friday: 8:00 AM–6:00 PM
• Saturday: 8:00 AM–1:00 PM

Both full-time and part-time schedules will be considered.

What We Offer

• Competitive hourly wage
• Eligibility for periodic bonuses
• Medical, dental, and vision insurance for eligible team members
• 401(k)
• Health Savings Account
• Paid time off
• Four-day workweek for full-time team members

Come Grow With Us

Great Lakes Hospital for Animals has been caring for pets and families in our community for decades, and we are excited about what comes next. As we grow and expand our footprint in the area, we are looking for team members who want to grow with us.

If you enjoy helping people, value teamwork, and want your work to make a difference, we would love to meet you.

National Veterinary Associates (NVA) is a leading North American pet health care company with nearly 1,300 locations spanning general practice veterinary hospitals, Ethos emergency and specialty hospitals, and pet resorts and equine veterinary care. With approximately 40,000 team members, we care for pets and support pet families in communities across the United States and Canada. Our purpose is to give pets and the people who love them more quality years together, and our mission is to make care more personal, easy and accessible while advancing medicine and care across every stage of life. Across NVA, we support our teams with the resources, expertise and opportunities they need to deliver exceptional care and help shape the future of veterinary and pet care.

Purpose: Give pets and the people who love them more quality years together

Mission: Transform the pet family experience to be personal, easy and accessible, while advancing medicine and care across every stage of life.

Values: Care Deeply, Do What’s Right, One Team, Own It, Shape What’s Next

One NVA: Bringing General Practice & Ethos Together

NVA is built to make care personal, easy and accessible, while advancing medicine across every stage of a pet’s life.

At National Veterinary Associates, we want to make sure your experience connecting with us is seamless and straightforward. Here’s what to expect when interacting with us:

- We’ll always reach out via verified LinkedIn profiles or emails ending in @nva.com

- We may also contact you via text message from an identified NVA representative for recruiting-related communication

- All job opportunities and applications are hosted on our official careers site: careers.nva.com

- There is no cost or confidential information required to apply or be considered for a position

If you have any doubts about a communication, feel free to visit our careers page to verify authenticity or email us at [e-mail]. Thank you for exploring opportunities at NVA!

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.