Pet Care Client Advocate | Service & Scheduling Pro

Vicar Operating, Inc. dba VCA; Palo Alto (CA); Presencial; USD 29.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet discounts

Paid time off

Holidays & sick days

Well-being programs

Descripción de la vacante

VCA Palo Alto Animal Hospital is seeking a personable and professional Client Service Representative to join our veterinary team. The CSR will greet clients and their pets, manage appointments, discuss services and fees, process payments, and support daily operations to maintain a high standard of client satisfaction.

We value reliable, detail-oriented individuals with prior customer service experience who can work in a fast-paced environment and multi-task effectively while upholding

Formación

• Prior customer service experience required.
• Ability to multi-task in a fast-paced environment.
• Excellent communication with clients and team.
• Comfort with discussing fees and products.

Responsabilidades

• Greeting visitors, answering phones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls to clients.
• Presenting and explaining fees, and processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions about products/services and general pet care.
• Managing medical records, charts, reports and correspondence.
• Ensuring the hospital is neat and clean, both inside and outside.

Conocimientos

Customer service

Multi-tasking

Positive attitude

Friendly demeanor

Detail-oriented

Professionalism

Descripción del empleo

VCA Palo Alto Animal Hospital is seeking a personable and professional Client Service Representative to join our veterinary team. The CSR will greet clients and their pets, manage appointments, discuss services and fees, process payments, and support daily operations to maintain a high standard of client satisfaction.

We value reliable, detail-oriented individuals with prior customer service experience who can work in a fast-paced environment and multi-task effectively while upholding