Client Service Representative

Vicar Operating, Inc. dba VCA; Palo Alto (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet discounts

Paid time off

Holidays & sick days

Well-being programs

Job summary

VCA Palo Alto Animal Hospital is seeking a personable and professional Client Service Representative to join our veterinary team. The CSR will greet clients and their pets, manage appointments, discuss services and fees, process payments, and support daily operations to maintain a high standard of client satisfaction.

We value reliable, detail-oriented individuals with prior customer service experience who can work in a fast-paced environment and multi-task effectively while upholding

Qualifications

• Prior customer service experience required.
• Ability to multi-task in a fast-paced environment.
• Excellent communication with clients and team.
• Comfort with discussing fees and products.

Responsibilities

• Greeting visitors, answering phones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls to clients.
• Presenting and explaining fees, and processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Answering questions about products/services and general pet care.
• Managing medical records, charts, reports and correspondence.
• Ensuring the hospital is neat and clean, both inside and outside.

Skills

Customer service

Multi-tasking

Positive attitude

Friendly demeanor

Detail-oriented

Professionalism

Job description

Client Service Representative

Are you a compassionate and enthusiastic "service extraordinaire" looking to join a veterinary team? At VCA Palo Alto Animal Hospital, we strive to excel at our mission statement: your pet's health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner's expectations, and that starts with you! We are looking for a personable yet highly professional Client Service Representative to join our team in delivering our mission to our clients and their pets. Candidates must be a reliable self-starter and motivated by a challenging, fast-paced environment. Strong candidates will have prior customer service experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail-oriented, have the ability to multi-task and can demonstrate the important and understanding of high quality customer service. As the face of VCA Palo Alto Animal Hospital, our Client Service Representative (CSR) sets the tone for our practice as we build and maintain each pet owner's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for multiple facets of client communication:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Compensation & Benefits

• Medical/Dental/Vision insurance
• 401(k) retirement plan
• pet care discounts
• paid vacation
• holidays and sick days
• health and well-being programs that provide resources and training
• Compensation is negotiable based on education, experience, and other relevant credentials.
• The pay range for this position is $21 to $24 / hour.
• Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians - including 500 who are board-certified specialists - nearly 4,000 credentialed technicians and over 10,000 veterinary assistants - all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.