Veterinary Front Desk Specialist - Client Care & Scheduling

Veterinary Practice Partners; Hiawatha (IA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee pet discount

Paid time off

401(k)

Job summary

Petersen Pet Hospital in Hiawatha, Iowa is hiring a full-time customer service professional for our front desk. Expect a 36-40 hour week, with every other Saturday, and an hourly pay of $15. We provide medical, dental, vision, retirement, PTO, and an employee pet discount to support your work-life balance.

Role involves greeting clients, coordinating appointments, relaying information to clinical staff, processing payments, and ensuring a welcoming clinic environment for every visitor.

Qualifications

• 2+ years of front desk or client-facing customer service experience.

Responsibilities

• Be the first point of contact: greet clients and pets, manage sign-in, verify appointment details.
• Support clinical flow: relay information between clients and staff.
• Manage client communications: handle calls for appointments, questions, refills, reminders.
• Process payments, invoicing, and schedule future appointments.
• Explain vaccines and procedures in veterinary language.
• Maintain a welcoming, clean, client-ready space.

Skills

Front desk

Customer service

Communication

Job description

Petersen Pet Hospital in Hiawatha, Iowa is hiring a full-time customer service professional for our front desk. Expect a 36-40 hour week, with every other Saturday, and an hourly pay of $15. We provide medical, dental, vision, retirement, PTO, and an employee pet discount to support your work-life balance.

Role involves greeting clients, coordinating appointments, relaying information to clinical staff, processing payments, and ensuring a welcoming clinic environment for every visitor.